Customer service or customer experience – know the difference
Dedication to customer experience creates raving fansCustomer service or customer experience? On the surface, they may seem the same – right? They are both statements geared towards customer-oriented strategies which teams and businesses focus on [...]
Customer Service or Customer Experience
Dedication to Customer Experience Creates Raving Fans Customer service and customer experience. On the surface, these two phrases look relatively similar, right? They are both phrases geared towards customer-oriented strategies which teams and businesses [...]
Give Your Team A Tool If You Want The Practice To Improve
R. Buckminster Fuller was quoted saying, “If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of which will lead to [...]
Unplug to Recharge
As a coach and consultant for many practitioners, business owners, and managers over the years, I run into a consistent and recurring problem. The issue that I often hear from clients is that they are [...]
Employee Compensation: How high can we go?
How much is enough? Have you been baited into paying team members more and more but not seeing any better performance? Do we think throwing more money at the situation will fix the problem? [...]
Are You Wearing Too Many Hats To Be Successful?
What is your title today, this minute? Is it what you were trained to do or what you specialize in? Are you being pulled away from the very thing that makes your business profitable? [...]
Beware of the Trojan Horse
Bad Attitudes That Disrupt Team Culture and Progress Leadership is the most exciting responsibility yet has the most opportunity to be just as deflating. Many of our exciting and deflating moments are related to [...]
Overhead: Cash is Easy to Make and Hard to Keep
Tis the season to be giving…..which is easy if you make the time and have a plan. However you need a plan to give to yourself before you are able to be in a [...]
Customer Service – Is it a Checklist or not?
We all want customers to have the best possible experience. Exceptional customer experiences are better than any paid marketing – by a long shot! And the absolutely cool thing is that most customers are [...]
Extreme Ownership of Your Practice
“I haven’t heard anything new in years,” one of my former clients told me. “I hope you are bringing good material, because the last few seminars I have attended I could have taught myself,” shared [...]