Customer Service or Customer Experience

Dedication to Customer Experience Creates Raving Fans Customer service and customer experience. On the surface, these two phrases look relatively similar, right? They are both phrases geared towards customer-oriented strategies which teams and businesses focus on in order to define their reputation and draw in new customers. The difference, however, comes in the form [...]

By |2020-03-19T11:17:06-04:00March 19th, 2020|0 Comments

Give Your Team A Tool If You Want The Practice To Improve

R. Buckminster Fuller was quoted saying, “If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking”. Following the logic of the statement, when you give someone a tool, the assumption is that [...]

By |2020-02-10T17:24:11-05:00February 10th, 2020|1 Comment

Unplug to Recharge

As a coach and consultant for many practitioners, business owners, and managers over the years, I run into a consistent and recurring problem. The issue that I often hear from clients is that they are feeling overwhelmed, burnt-out, frustrated, all alone in the business, and I even hear clients tell me that they are in [...]

By |2019-07-09T15:03:36-04:00July 9th, 2019|2 Comments

Beware of the Trojan Horse

Bad Attitudes That Disrupt Team Culture and Progress Leadership is the most exciting responsibility yet has the most opportunity to be just as deflating.  Many of our exciting and deflating moments are related to other people – our team members.   To grow an organization you need people to scale, to sell services and products, [...]

By |2019-02-20T17:30:24-05:00February 19th, 2019|0 Comments

Customer Service – Is it a Checklist or not?

We all want customers to have the best possible experience.  Exceptional customer experiences are better than any paid marketing – by a long shot!  And the absolutely cool thing is that most customers are looking for what is wrong.  Some are looking for reasons to complain.  So how easy is it to exceed someone’s [...]

By |2018-08-27T11:10:03-04:00August 27th, 2018|0 Comments
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